Frequently Asked Questions
What cleaning services do you offer?
We offer general cleaning, deep cleaning, move-in and move-out cleaning, Airbnb cleaning, post-construction cleaning, and office cleaning.
What areas do you serve?
We proudly serve Philadelphia, Delaware, and New Jersey. Contact us to confirm availability at your address.
Are you licensed and insured?
Yes! DOMVEX is licensed and insured, so you can book with confidence.
How much experience do you have?
We have 10 years of cleaning experience and excellent references available upon request.
How much does a cleaning service cost?
Pricing depends on your property’s size, condition, and the type of cleaning you need. Contact us for a free, personalized estimate.
How can I request an estimate?
Complete the Free Estimate form on our website or call us at (267) 474-0365. Please include your location, number of bedrooms and bathrooms, and the service you need.
What is the difference between general cleaning and deep cleaning?
General cleaning helps maintain your home with routine tasks such as dusting, vacuuming, mopping, and cleaning kitchens and bathrooms. Deep cleaning provides more detailed attention to buildup and areas that need extra care. We will confirm what is included with your estimate.
Do you offer discounts for new clients?
Yes! New clients receive 15% off their first cleaning.
Do you have a referral program?
Yes! After your first cleaning, refer a friend or family member and receive a free cleaning. Contact us for details.
How do I book a cleaning?
Use the Book Online option on our website or contact us directly to check availability and arrange your cleaning.
What cleaning products do you use?
We offer organic cleaning products and conventional liquid cleaning products based on your preferences and your home’s needs. Please let us know about any allergies, sensitivities, or special product requests before your appointment so we can confirm suitable options.
Do you clean homes with pets?
Yes! We are happy to clean homes with pets. Please tell us about your pets before your appointment. For everyone’s comfort and safety, please keep pets in a secure, comfortable area if they are anxious, protective, or may interfere with cleaning.
What payment methods do you accept?
We accept cash, checks, Venmo, Cash App, and Zelle. Please contact us directly to confirm payment details.
What is your cancellation or rescheduling policy?
Please contact us at least 24 hours before your scheduled appointment to cancel or reschedule at no charge. Cancellations or rescheduling requests made with less than 24 hours’ notice may incur a $30 fee.
If our team arrives and cannot access the property, a $30 missed-appointment fee may apply. We understand that emergencies happen and will review exceptional circumstances individually.
How can I cancel or reschedule my appointment?
Please call or text us at (267) 474-0365 as soon as possible. Rescheduled appointments are subject to availability.